Research & Outreach
The Centre for Hospitality Studies and Research (CHSR) at Bliss of Hinton was established to provide high quality educational experiences together with an evidence-based applied research and knowledge management program to assist the hospitality industry and destinations in secondary hub cities and regions. The Centre recognizes the importance of learning and research in helping smaller communities and hospitality operations to improve the quality of life of the communities in which they are situated and create profitable, memorable and sustainable visitor experiences.
To support its applied research activities, CHSR has established two nonprofit research institutes: the Tourism and Community Economic Development Institute (TEDI) and the Hospitality Service Design and Innovation Institute (HSDI).
The applied research dimensions of the Centre are oriented to address the challenges and opportunities facing the hospitality and tourism industry in secondary hubs and regions including the significant need for timely, evidence-based and user-friendly data and best practices including shortages of labour, new hospitality related technologies, the measurement of hospitality and visitor economy impacts, seasonality, changing consumer preferences, climate change, carrying capacities, new hospitality models and the need for integrated approaches to hospitality and tourism. In addressing these challenges, the Centre will work with a range of local, regional and global stakeholders to provide practical applied research.
Academic hospitality and tourism institutions together with industry groups are producing significant amounts of hospitality and tourism publications. Given that level of activity, hospitality and tourism practitioners are faced with a significant amount of information and data “infoglut”. In addition, there is a need to bridge the gap between academic and industry publications and the creation of user-friendly and evidence-based information that will be immediately relevant to the professionals on the ground.
Our Institutes
The Hospitality Service Design and Innovation Institute (HSDI)
Centre for Hospitality Studies and Research, Hinton AB
The Hospitality Service Design and Innovation Institute is a nonprofit organization that focuses on promoting innovation and service design excellence within the hospitality industry by supporting training, research, consultancy, and collaboration services.
The Hospitality Service Design and Innovation Institute has the following objectives:
To promote the adoption of service design and innovation as a strategic capability for hospitality organizations.
To develop and deliver high-quality training programs that equip hospitality professionals with the skills and knowledge needed to design and deliver innovative services.
To conduct cutting-edge research on service design and innovation within the hospitality industry that informs best practices, develops new tools and methodologies, and contributes to academic literature.
To provide consultancy services to hospitality organizations seeking to improve their service design and innovation capabilities, and to help them implement best practices and methodologies.
To foster collaboration and knowledge-sharing among hospitality organizations, individuals, and other institutes or centers of excellence in service design and innovation.
If you are interested in the work of the Institute please contact us at walter.jamieson@centreforhospitality.ca
Tourism and Community Economic Development Institute (TEDI)
Centre for Hospitality Studies and Research, Hinton AB
The Institute conducts research on tourism and community economic development and provides evidence-based recommendations to governments, businesses, and communities on how to optimize the benefits of tourism and enhance community economic development.
The objectives of the Institute are:
To generate research-based knowledge and evidence on tourism and community economic development that will inform policy and practice.
To foster collaboration between researchers, policymakers, and practitioners to advance understanding of the issues related to tourism and community economic development.
To disseminate research findings and recommendations to a wide range of stakeholders, including policymakers, businesses, and communities.
To contribute to building the capacity of individuals and organizations working in the field of tourism and community economic development.
The Institute will deliver research reports and publications that will provide:
Evidence-based recommendations on tourism and community economic development.
Policy briefs that summarize research findings and recommendations for policymakers.
Presentations and workshops that disseminate research findings to a wide range of stakeholders.
Capacity-building activities, such as training and mentoring programs, for individuals and organizations working in the field of tourism and community economic development.
If you are interested in the work of the Institute please contact us at walter.jamieson@centreforhospitality.ca
