Academic Programs
Starting with the Hospitality Management Diploma at CHSR means embracing a learning experience that extends beyond traditional boundaries. Whether you're managing events, exploring marketing strategies, or navigating guest relations, you'll be doing it in a real-world setting, preparing you for the challenges and opportunities that lie ahead.
At the Centre for Hospitality Studies and Research, we believe in empowering our students with the skills and confidence needed to become leaders in the hospitality and visitor industry. Join us in redefining education through practical experiences and industry integration.
Ready to elevate your career in hospitality? Explore the Hospitality Management Diploma at CHSR and unlock a world of possibilities. Your journey starts here.
The Centre for Hospitality Studies and Research (CHSR) envisions global leadership in hospitality and the visitor economy through extensive applied research activities and a dynamic learning environment. Our unique integration with the future Bliss of Hinton development will ensure a reimagined approach to service design and community economic development, setting new standards of excellence in the global hospitality landscape.
Unlock Your Potential with the Hospitality Management Diploma at CHSR
Embark on a transformative journey at the Centre for Hospitality Studies and Research with our latest innovation – the Hospitality Management Diploma. This groundbreaking program goes beyond traditional coursework, offering an immersive experience that seamlessly blends academic depth with real-world application.
What Sets Our Diploma Apart
1. Real-Life Learning Experiences:
Immerse yourself in a dynamic learning environment where theory meets practice. Our program is crafted to go beyond textbooks, allowing you to gain hands-on experience and encounter real industry challenges.
2. Work Integrated Learning:
Elevate your understanding of the hospitality and visitor industry through our unique experiential and Work Integrated Learning (WIL) approach. This feature will occur through strong industry partnerships in the Hinton region to give a our students hands on experience and a sense of place.
3. Skills for Leadership:
Designed to equip you with the essential skills and knowledge to be successful in the industry, our Hospitality Management Diploma focuses on cultivating not just theoretical understanding but practical expertise that sets you apart in the competitive landscape.
4. Industry-Relevant Curriculum:
Stay ahead of the curve with a curriculum crafted in collaboration with industry experts. Our program is continuously updated to align with the latest trends and demands of the ever-evolving hospitality sector.
5. Networking Opportunities:
Connect with industry professionals and guest speakers. Build a robust professional network that extends beyond the classroom, providing you with a head start in your career.
Overview of Academic Program
Introduction to Hospitality was designed to equip students with a foundational comprehension of the intricacies of the evolving hospitality industry. Students will explore the history of diverse hospitality segments and provide an in-depth examination of each. Students will navigate the contemporary currents of the industry by dissecting ongoing trends, fostering an understanding of the forces shaping the hospitality landscape. This course dives into critical analyses, encouraging students to examine the historical underpinnings and current nuances of hospitality.
Explore the dynamic landscape of "The Canadian Business Environment," where students lay the groundwork for a detailed understanding of Canadian business practices. Beyond borders, this course navigates through a spectrum of global issues, economics, technologies, and management insights, with real-world case studies enriching theoretical concepts. Students will analyze the complexities of organizational leadership, examine roles and responsibilities, and dissect the various forms of ownership in Canadian enterprises. Through this learning experience, students develop the skills and decision-making processes necessary for initiating, managing, and expanding businesses in both Canadian and international contexts, providing a contemporary lens for navigating the evolving business environment with insight and expertise.
Math Applications for Business Operations is a practical exploration where mathematics meets the contemporary business landscape. This course equips students with insights into applications crucial for accounting, marketing, banking, and beyond. From cash discounts to payroll and complex financial concepts, students delve into real-world mathematical scenarios. Beyond calculations, the course focuses on the "time value of money," connecting it to modern personal finance issues like budgeting, investing, and retirement planning. Immerse yourself in a learning experience that hones practical skills and fosters financial acumen for today's dynamic business challenges.
Explore the intricate facets of the Canadian hospitality industry in this comprehensive introductory course. Delve into the complexities of food and beverage operations, hotel management, event planning, and leadership development that define the sector. Gain insights into the economic significance of hospitality on provincial and federal employment, and analyze the industry's contribution to the economy.
Examine metrics and techniques used for planning and measuring performance, providing you with a solid foundation in industry analytics. Investigate various career paths within the sector and engage in discussions on effective job placement strategies. This course serves as a valuable academic exploration, offering students a deeper understanding of the Canadian hospitality landscape and preparing them for meaningful contributions to the industry.
In this course, students learn the practical skills and procedures employed by the hotel front office to manage and record the flow of guests, from reservation, arrival, and registration, to service purchasing, departure, billing, and account settlement. Students learn the importance of the rooms department and the interconnect between its personnel and their interdependency with other departments, such as accounting, engineering, and housekeeping. As the department that produces the most revenue and profit; its success determines the success of the entire hotel. Throughout the course, students learn key lodging operations terms enabling them to articulate concepts, performance measures and plans clearly and professionally appropriate to the industry.
This course offers a comprehensive exploration of the legal framework within the hospitality industry, providing students with insights into the Canadian legal system and its crucial role in safeguarding businesses, clients, and employees. Students will dive into the nuanced laws specific to hospitality operations as Canadian Hospitality Law examines the dynamic relationships between key players such as innkeepers and guests, restaurateurs and diners, barkeepers and clients, travel agents, and adventurers, as well as private hosts and guests. Topics covered include contracts, torts, licensing, operational regulations, risk mitigation, protection of person and property, human rights, and labor relations. Emphasizing the need for proactive measures, this course highlights the significance of robust preventative strategies for the effective management of hospitality and tourism operations in the contemporary legal landscape.
In this course, students learn the concepts involved in the delivery of exceptional customer service and develop the skills necessary to foster customer loyalty and generate repeat business. Through case studies and the application of best practices in customer services, students will learn how to initiate, implement, and grow a customer-service culture in any organizational setting. Through application, reflection, and analysis, students will develop the interpersonal communication and diplomacy skills needed to accommodate guests’ needs and ensure customer satisfaction successfully.
Designed to provide students with a solid foundation in the theory, knowledge, and best practices of food and beverage operations in Canada, Practical Food and Beverage Operations uncovers the historical significance of food and beverage service. Students will explore the pivotal role of this industry in the Canadian economy, navigating through diverse types of food and beverage operations. They will have the opportunity to dissect profitability factors and address contemporary issues and trends that shape the industry. The course introduces students to the art of professional serving, covering a spectrum of techniques utilized in the daily routines of servers. Topics span professional appearance, effective guest communication, adept table settings, nuances of food, wine, and beverage service, intricacies of menu design, and the essentials of dining room and event management, seamlessly integrating insights into current technologies shaping the industry. Join us on a culinary journey that combines tradition with innovation.
In this business communication course, students will develop a comprehensive understanding of various communication forms, including written, verbal, non-verbal, and digital communication. Emphasizing practical application, students will learn to compose professional messages tailored to diverse scenarios, critically assess communication strategies in real-world business contexts, and integrate contemporary communication technologies for enhanced effectiveness. The course will also delve into the importance of cultural competence in globalized business environments, fostering teamwork through collaborative projects, and honing persuasive communication and leadership skills. Through a combination of theoretical knowledge and practical exercises, students will emerge equipped with the essential communication competencies needed for success in professional settings.
The course provides students with a strong foundation in understanding the essential role that digital technology plays in fostering business sustainability, profitability, and growth. Students learn, explore, and understand the importance of IT in supporting three essential components of business performance: technology, business processes, and people. Students examine the strategic role of IT in capturing and distributing knowledge and the processes involved in building IT into the organization. Real-world examples are used throughout to illustrate how businesses use IT to increase productivity, improve efficiency, enhance communication and collaboration, and gain a competitive advantage.
In this course, students explore the fundamental principles of planning, launching, analyzing, and managing a thriving food-service business. Whether it's a food truck, cafe, restaurant, or institutional food and beverage operation, this comprehensive guide covers crucial topics such as crafting a business plan, menu development, cost control, facility planning for kitchens and bars, staffing, food production and sanitation, and financial and leasing arrangements. Engaging with a diverse array of real-life examples, students gain practical insights to comprehend and apply the concepts integral to success in the dynamic world of food service.
Dive into the dynamic world of marketing - This course offers students a comprehensive foundation in principles, theories, and concepts tailored to the unique landscape of hospitality organizations. Explore the intricacies of marketing services, delving into market segmentation, distribution channels, pricing strategies, and the art of sales promotion. Engage with real-world cases and industry examples that vividly showcase how these principles and strategies come to life in various hospitality settings, from restaurants and hotels to destinations and convention centers, all centered around the critical lens of customer satisfaction and the customer's perspective. Through this journey, students will analyze consumer behavior, evaluate product and service offerings, and scrutinize pricing and promotion strategies, ultimately gaining a strategic marketing toolkit applicable to the dynamic hospitality sector.
This course is designed to provide the non-HR specialist with an understanding of the Canadian legal framework that affects workers’ and employers’ rights and responsibilities and is a broad overview of HR practices, processes, and systems necessary for the success of the people in the organization. A wide variety of HR terminology is explained so that students can discuss, evaluate, and participate in HR - related issues in an informed way. Topics include creating a healthy and safe work environment, human resource planning, job design and analysis, recruitment and selection, orientation and training, performance evaluation, compensation, employee training and development, and collective bargaining.
The Hospitality Accounting Course integrates principles from managerial and financial accounting tailored for the hospitality sector. This course equips students with essential skills, covering topics such as classification of accounts, accounting cycles, financial statement preparation, and decision-making processes in hospitality, including food and beverage pricing and hotel revenue management. Students will master capital budgeting, analyzing financial statements, and making informed financial decisions crucial for Hospitality Management.
In this course, students delve into the critical realm of cost control within the hospitality industry, where food, beverage, and labour costs significantly impact a restaurant's revenue. The course equips students with contemporary principles, financial policies, and operational procedures essential for navigating the complexities of cost control in hospitality operations. Emphasis is placed on developing practical skills in cost control, encompassing budgeting, cost analysis of food and beverage inventory, and production management. Students gain actionable insights into ensuring profitability through meticulous cost management, aligning with the dynamic landscape of the hospitality industry.
This course serves as a cohesive map for strategic management. It integrates the accepted theories in the area with real-world applications to provide students with the basic knowledge and skills needed for strategic management. By the end of the course, students will apply basic elements of planning and implementing strategy. As an important component of this course, students will discuss questions from case applications assigned in the text. The goal is for students to apply the information discussed in these real-world situations to the concepts and principles presented in the course.
In this course, students examine the relationship between individual behaviour, managerial practices, and organizational success in modern organizational behaviour and contrast conventional and sustainable organizational behaviour perspectives. A broad range of theories and best practices of organizational behaviour is explored through topics such as communication processes, personality, attitudes, perceptions and emotions, motivation, decision-making, and organizational structure, culture, and change. A variety of cases and discussions apply best practices in real-life OB situations.
Explore the foundational principles of economics through an immersive journey in the "Introduction to Economics" course. Student will investigate the realms of micro and macroeconomics, where they will apply theoretical frameworks to analyze and interpret real-world situations. Skills will be refined through analytical prowess by deconstructing economic data and scrutinizing policy implications, cultivating a comprehensive comprehension of economic phenomena.
Uncover the intricacies of global economic challenges as you develop a discerning eye for critically evaluating media narratives. This course will empower students to navigate with confidence through economic systems and policies, unraveling their multifaceted real-world implications.
This course invites students to explore the principles and practices essential for effectively managing diverse special events, ranging from festivals and tradeshows to conventions, sporting events, and ceremonies. Emphasizing vital aspects such as organizational preparation, event research, marketing, site selection, communication strategies, personnel management, security measures, vendor partnerships, contracts, on-site production, and post-event communications, students gain practical insights. Drawing on case studies, readings, presentations, and discussions, students actively apply these principles and practices to plan successful events, preparing them for real-life scenarios in the dynamic field of event management.
